The folks at Gorilla Maker produce the best product in the education sector and they back all of their products with a support level that has far exceeded my expectations. I have used 4 different brands of 3D printers and I can say with full confidence that you will not find a better combination of versatility, quality, and service. With previous products from other companies, I felt alone and unsure of how to service, repair and maintain my units. With Gorilla Maker I received timely support, helpful videos catered to my exact issue and face to face visits when I was unable to figure out what to do next. Glenn and Shelley go above and beyond.